Return Policy:
We gladly accept returns, exchanges, and cancellations
- Contact us within: 7 days of delivery
- Ship items back within: 30 days of delivery
- Request a cancellation within: 6 hours of purchase
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
- Custom or personalized orders
- Intimate items including worn earrings (for health/hygiene reasons)
-Tools that have been used
Please email Kaley at lithicdesign@gmail.com if you have any problems with your order. I will send along my return address when we have agreed on a plan.
You are responsible for the return shipping cost, and the purchased item(s) must be in the same condition as they were shipped in along with a tracking number, emailed to lithicdesign@gmail.com
Shipping Times:
We strive to send out all ready-to-ship items within 1-2 days of your purchase. Any custom made or altered items will be marked with shipping estimations.
Within the U.S., expect 3-7 days after the shipment date, or 1-3 days for Priority Mail. Tracking is available on all U.S. sales.
International customers can expect a shipping time of about 1-2 weeks, but please understand that this can take up to one month or more in rare situations where packages are held at customs. In the case of non-delivery or lost packages, no refund will be given on international orders before 42 days have elapsed following the initial ship date.
We ship to select countries that offer delivery confirmation in their First-Class services ***. These countries often change at the beginning of the new year per the US postal service, and many include limited tracking. Lithic Design is not responsible for any import taxes a certain country may collect.
***Please contact us at lithicdesign@gmail.com if your country is not available at checkout and you would like to place an order. In choosing this option, you must agree that Lithic Design cannot be responsible for the order after it has shipped, since there is no way to tell if it has been delivered.
Custom Orders:
Please contact us at lithicdesign@gmail.com if you have a custom order or alteration request. A separate PDF will be provided explaining our custom order process in greater detail.
Custom orders will be deleted if not purchased within 7 days of the listing creation.
Payment in full is expected before we will begin making your custom order. Custom and customized orders are non-refundable.
If sketches are needed for your custom piece, a non-refundable downpayment will be collected prior to the design process. This will go toward the final cost.
Requests to recreate another artist’s work or any variation of will be denied.
Care and Allergy Concerns:
Care cards are included with your shipment where applicable, but if you have any additional questions regarding how to take care of your new piece of jewelry, please do not hesitate to reach out.
Lithic Design never uses nickel, but if you have a copper allergy or any other concerns with earrings, we would be happy to work with you to find a suitable hypoallergenic ear wire. We keep titanium wire in stock for custom ear wires as it is even more hypoallergenic than stainless steel (which contains a small amount of nickel).
Tools:
Tools purchased from Lithic Design are to be used at the customer’s discretion. Lithic Design is in no way responsible for any personal injury or damage to your workpiece that occurs as a result of misuse of these tools.
Additional Information:
- Paper receipts are not included in your package, but will be emailed to you following your purchase.
- All import taxes including VAT are the sole responsibility of the buyer.
- Please email us if you are interested in setting up a payment plan for a particular piece.
- Showering, bathing, and swimming in gemstone jewelry is not recommended.
-Lithic Design is not a metaphysical store and does not make any claims regarding energy or healing properties of gemstones.
Privacy Policy:
Please refer to Squarepace’s policies for website privacy concerns and PayPal and Stripe’s policies with any payment privacy concerns.
We do not store, nor are we able to view any credit card information, as this is processed by secure, third-party processors.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit https://tinyurl.com/3junbnz2
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
Your customer account password has been reset or updated
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Third Party Services:
Lithic Design relies on third-party services to help complete orders and send marketing emails if you have consented to receive them.
Pirate Ship helps us print shipping labels to complete your order by collecting your email address, name, and shipping address. For more information, please visit https://ship.pirateship.com/privacy
MailChimp provides email campaign services based on your email address and name (if provided). We do not send marketing emails unless you have opted in via a form online or at an art show, or by clicking a box at checkout on lithicdesign.com. For more information, visit https://mailchimp.com/legal/